Shipping Information

DOMESTIC (WITHIN AUSTRALIA) 

Australia

We offer FREE shipping on all Australian clothing orders valued over AUD$50.00. 

For orders under AUD$50.00, we charge an AUD$12.50 flat fee.

Soft boards orders require a AUD$49.95 flat rate fee due to being oversize items. 

All of our Australian orders are shipped using Star Track’s Premium service, with the exception of orders being delivered to PO Boxes. Please be aware that all orders being delivered to PO Boxes will be shipped with Australia Post’s Standard Service.

Orders received will generally be dispatched the following day, however, please allow up to 5-7 business days for dispatch during peak periods and public holidays.

INTERNATIONAL

We offer FREE shipping on all international clothing orders valued over AUD$100.00.

For orders under AUD$100.00, we charge a AUD$49 flat fee.

All of our orders sent international are shipped using DHL Express. Please be aware that DHL Express cannot deliver to PO Boxes.

Orders will generally be dispatched within 1-2 business days, however, please allow up to 5-7 business days for dispatch during peak periods and public holidays.

All international orders sent Delivery Duty Unpaid (DDU), which means additional charges (duties and taxes) may be payable upon arrival in your country. For more information refer to the Duties and Taxes section below.

INTERNATIONAL CUSTOMS CHARGES AND DUTIES

All international orders sent Delivery Duty Unpaid (DDU), which means additional charges (duties and taxes) may be payable upon arrival in your country. 

These charges are determined by your local customs authority. We are unable to estimate the amount of duties and taxes your package will incur. These charges are the responsibility of the customer and are not included in the cost of the order or any shipping charge that may apply to the order. Payment of these charges is necessary to release your order from your local customs authority. We suggest contacting your local customs authority if you are unsure of the applicable charges related to your order.

If you refuse to pay these charges your order may be returned (if it is economical to do so) or abandoned. If the order is returned, we will refund your order less any return freight costs incurred. If it is uneconomical for us to have your order returned your order may be abandoned and The Mad Hueys will not be held responsible for any loss as a result of this occurrence.