Frequently Asked Questions

PAYMENTS

PAYMENT METHODS
We accept Mastercard, Visa, Paypal.
Shop now, Enjoy now, Pay later with Afterpay. Available at checkout now. 

PAYMENT OPTIONS
SHRED GANG do our best to provide a safe and secure online shopping experience.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only  as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

ORDER ISSUES

If you have any issues with your order please contact us

contact@shredgang.com.au

PRODUCT & STOCK

The majority of our stock is limited edition runs, therefore you would be a kook to pull back on something you want!

SHIPPING 

HOW LONG DOES SHIPPING TAKE? 

Please allow us 1-2 business days to dispatch (pick & pack) your order.   Once your order is dispatched your order can take 1-3 business days to be delivered.

DO YOU DO INTERNATIONAL SHIPPING? 

YES we ship international orders. International orders are sent via DHL. All international orders (excl. Japan) are charged at a flat rate of AUD$34.95 (FREE shipping for orders over AUD$99.00). Please allow for 1-2 working days to dispatch (pick & pack) your order. Orders are processed and generally delivered within 5-7 business days via DHL. 

*please note, you may be required to pay  Duties & Taxes

These charges are determined by your local customs authority and include;

1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.

 We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All Taxes and customs charges are the responsibility of the customer (not SHRED GANG) and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.

In the event that import taxes and duties are not paid on arrival at the destination country and the shipment is refused by the receiver, SHRED GANG will request the freight carrier to return the goods. Upon receipt of the returned goods, the purchaser will receive a refund of the item/s less any return freight costs incurred by SHRED GANG.

HOW CAN I TRACK MY ORDERS AND PAYMENT?

You will receive an order confirmation email  once we receive your order and payment is confirmed. Once your order leaves the warehouse you will receive your Startrack Tracking details.

If you have provided us with your mobile phone number you will receive SMS tracking alerts.

If you have not provided your mobile phone details you will receive Tracking details Via email.

Please allow a few hours for tracking details to update.

10% OFF SIGNUP CODE.

  1. Discount entitles you to 10% off your first order only.
  2. $100 minimum spend.
  3. Discount code applies to full price items only.
  4. Discount code will expire after 7 days.
  5. If you are unsure how to complete this promotion, please contact customer service before finalising your order.
  6. The promotion cannot be applied to an order that has been completed.

 If you have any questions or concerns regarding promotions please contact

contact@shredgang.com.au